Return and Exchange Policy

We are proud to offer the most flexible return policy in the industry.If for any reason you aren’t satisfied, send the hair back within 60 days of receiving the product for an exchange or refund. We will charge a 15% restocking fees for returned item.

• Hair has not been used(The gold thread used for product packaging cannot be removed), colored, cut, dyed, or altered.
• If an item (for example: the wig) has lace, the lace must remain intact and cannot be cut
• Must be within 60 days  from the delivered date
• Communication is Needed Before the Return. RMA request must be submitted by phone, email, or online

• Exchange Should Within the Return Period.
• Email: service@moresoo.com and inform us about your order id, replaced item.Please provide photos of the product (note that the gold thread must not be removed and the product must not have been used) along with photos of the packaging box.
• Send back the item that need to be exchanged and email us the return information.
• Exchanged item will be mailed out after we get the returned item and make sure they are in good condition.

If you would like to exchange your custom order for an in-stock item, no restocking fee will apply. Under Other Condition, Custom Order can not be returned.

If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: notice@moresoo.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
Please note that clearance sale items and custom products are non-returnable and non-exchangeable.