How to Care Your Extensions

Moresoo Hair Extensions use 100% Virgin hair or Remy hair, allowing you to style and wash them just like your natural hair. When properly cared for, these extensions can last for 6-12 months or even longer, depending on how often you wear them. It's important to note that frequent washing and heat styling can shorten their lifespan. To maximize their longevity, aim to minimize washing and product usage, and follow our recommended expert hair care tips for at-home care. 

Comb Your Hair Gently

Take small sections of hair and brush from the scalp over the extensions to mid lengths, being careful to tease any tangles out from the bottom lengths first. When you brush close to the roots, you can brush over the bonds using a soft bristle brush for tape extensions. For Pre-Bonded wearers, separate the extensions with your fingers on a regular basis to prevent matting.

Wash Your Hair Correctly

"Stylist Method" hair extensions: it's recommended to wash them 2-3 times per week. Use a gentle, paraben-free, and sulfate-free shampoo and conditione.Comb your hair before shampooing.

For "DIY" hair extensions, you should wash them after every 5 wears. Use the same paraben-free and sulfate-free shampoo and conditioner.

Kindly Remand:

• Please don’t use shampoo containing alcohol or sulfate
• Do not shampoo your hair for at least 48 hours after your extensions are applied
• shampoo and condition your hair at least twice a week
• Do not apply conditioner or shampoo in the root area or near the attachments.

Sleep With Your Hair

Dye Your Hair Easily

Our hair extensions can take colour really well. You can colour your hair with the extensions attached. It's fine to dye your roots, or running a full semi-permanent colour. But please be do not to bleach your hair. Bleaching hair will shorten the life of hair extensions.

Style Your Hair

The hair can be straightened, curled, washed and restyled as you like. It is better to avoid heat. The much you use it, the shorter your hair extensions will last. We recommend that you use heat protection products to protect your natural hair and hair extensions from potential wear and heat damage. Please notice that the temperature should be under 160℃.

Contact Us to Know About Hair Care

1. How long do the extensions last?

2. Why the color seems not exactly like the pictures show or description?

The pictures were taken in kind in 100%, but due to the reason of light and the display, the picture that you see may have a slight color difference problem, this is inevitable, please understanding! If you need to compare hair color, look at it under natural light. For the final color refer to the real item.

3. I bought the #60 color, why does the actual picture look like #1000 color?

The difference between #60 and #1000 colors may not be very clear to the naked eye, and there will be differences between different monitors. If you want to see the actual photos of these two colors before purchasing, we can send you the actual photos of the warehouse.

4. I don't know which color is suitable for me?

You can take some photos of your own hair and send them to email: service@moresoo.com. We will provide free color match service.

5. Can they be straightened, curled?

Yes, you could use hair straightener or hair curler to style our hair product. However, don't do it too frequently and heating temperature shall not exceed 160 ℃.

6. What kind of shampoo and/or conditioner can I use?

Moisturizing shampoos and balsam conditioners are recommended. Please don't use the purple shampoo or other colorful shampoo to wash light color hair goods.
Also, avoid shampoos and conditioners that have been formulated for specific types of hair, such as thin hair, dry hair, oily hair and so on.

KNOW MORE

How can I cancel an order?

What items are returnable?

We Are Pleased to Offer a Return or Exchange within 60 Days of Receiving Your Products On All Hair Extensions That Have Not Been Worn or Colored (Worn, Colored or Damaged Items Are Not Eligible for Return or Exchange).

Our packaging is clear and you can see the color without needing to open it. You can also purchase a color ring or a sample of the color.

Please keep the packaging and all original contents. When you first examine your hair extensions, and before you cut the security strings, please hold the hair extensions up to your own hair to check whether it blends well or not.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

We May charge a 5% to 50% restocking fees according to the status of the returned item.

*Notes

1. Custom-order or personalised items do not have a right to 60 days refund.
2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
3. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

4. Please putting a small paper noting your order number MN-#***** in the return package and make sure you will send to the right address.

How soon will I get my refund?

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How do I return or exchange my item(s)?

• Return or Exchange Should Within the Return Period.
• Email: service@moresoo.com and inform us about your order id, replaced item.
• Send back the item that need to be exchanged and email us the return information.
• Exchanged item will be mailed out after we get the returned item and make sure they are in good condition.

What should I do if the item(s) are lost?

• If you have not received the item for more than 20 days, you can request the item to be lost.
• Email: service@moresoo.com and inform us about your order id, item.
• We will contact the logistics company to determine whether it is lost, and it is estimated that it will take 1-2 weeks to confirm the status of the package.
•  After the lost item is confirmed, we will refund to the original account according to the actual payment amount (arrived within 48 hours).